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FAQ

Cancellation of order

As a customer you are entitled to cancel your order according to the conditions established in our general sales conditions “Terms & Conditions”, article 6: “Right of Withdrawal”.
The standard cancellation form can be found here.

Delivery

As for the delivery, you can choose between the following options:

  • you can have the goods delivered to your place by bpost NV (Muntcentrum, 1000 Brussels, Belgium)

or

  • you can collect the goods yourself at the agreed time and place.

We always try to get your order delivered to you in the quickest and best possible way. We also refer to our general sales conditions, article 4: “Terms of delivery”.
 
Payment

Payments on our website are carried out with the help of an external partner: Ingenico Financial Solutions SA/NV, Woluwelaan 102, 1200 Brussels.
The following payment options are offered:

  • Bancontact / Mister Cash
  • KBC/CBC Online
  • Visa
  • Mastercard
  • Maestro

Online dispute resolution

The Seller endorsed the Rules of the UNIZO e-commerce label. These regulations are available on https://www.unizo.be/sites/default/files/reglement_-_13_januari_2017.pdf where you can also settle complaints or disputes out of court via the complaints procedure of UNIZO.
The ODR is an internet platform established by the European Commission with the aim of resolving disputes arisings from e-commerce out of court. ODR-platform: http://ec.europa.eu/odr

Model cancellation/withdrawal form

Dear customer,
This form should be completed and returned only if you wish to cancel the agreement/delivery.

To Beacon Spirits (Beacon Management BV, Weldadigheidsstraat 35, 3920 Lommel, Belgium – info@beaconspirits.be)

  • I/we (*) inform you herewith that I/we (*) cancel our agreement regarding the sale of the following goods:
  • Ordered on (*) / received on (*):
  • Name/names of consumer(s):
  • Address of consumer(s):
  • Signature of consumer(s) (only if this form is submitted on paper):
  • Date:

(*) Delete as appropriate.

Questions or complaints?

We try to give an adequate answer to all your questions and comments. You can always contact us by e-mail: cheers@beaconspirits.be.

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